Terms & Conditions

1. Introduction

Balmy Breaks Pty Ltd manages short term accommodation bookings at properties as agent on behalf of the owners or other persons in legal control of those properties (“the Property or Properties”).

These terms and conditions (the “Terms and Conditions”) together with our Privacy Policy govern the relationship between Balmy Breaks Pty Ltd and any individual who uses this website or utilises our accommodation services (other than the owners of the Properties), including but not limited to an individual who makes a booking at one of our Properties and each person named or travelling on that booking (each a “Guest” or “you”).

Balmy Breaks Pty Ltd, ABN [29 659 509 672], is a licensed holiday home management agency operating across the Sunshine Coast and Fraser Coast regions.

2. Definitions

• “Agency”: Refers to Balmy Breaks Pty Ltd.

• “Owner”: The individual or entity owning the property managed by the Agency.

• “Guest”: The individual or group renting the property for a short-term stay.

• “Property”: The holiday home managed by the Agency on behalf of the Owner.

3. Booking and Payment

• Reservations: Bookings are confirmed upon receipt of a non-refundable deposit, with the balance due as outlined in the individual listing description.

• Payment Methods: Payment methods will be detailed in the individual listing description.

• Bond: A refundable bond of $500 or $1000 is due 48 hours prior to check-in. The bond will be refunded within 48 hours after check-out, pending an inspection of the property.

• Purpose: The bond serves as a temporary hold to cover potential damages, missing items, or excessive cleaning requirements during the stay.

• Collection: The bond amount is communicated prior to check-in and must be paid or authorized in full before access is granted to the property.

• Refund: The bond is fully refundable within 48 hours of check-out, provided the property is left in good condition and no claims are required.

• Right to Request: The owners may require a bond at their discretion, particularly when prior guest feedback or booking history does not provide sufficient information.

4. Cancellation Policy

• Guest Cancellations: Cancellation policies may vary; refer to the individual listing description for specific terms.

5. Check-In and Check-Out

• Check-In: From 3:00 PM on the arrival date.

• Check-Out: By 10:00 AM on the departure date.

• Late Check-Out/Early Check-In: Subject to availability and additional charges as specified in the individual listing description.

6. Property Use and Conduct

• Occupancy Limits: Maximum occupancy is specified in the individual listing description.

• No Parties or Events: Parties, events, and gatherings beyond the registered guests are strictly prohibited.

• Noise Restrictions: Guests must adhere to local noise regulations and respect neighbours, especially during quiet hours as specified in the individual listing description.

• Smoking Policy: Smoking rules are specified in the individual listing description.

• Pet Policy: Pet policies, if applicable, are outlined in the individual listing description.

7. Maintenance and Damages

• Guest Responsibilities: Guests are expected to maintain the property in good condition and report any damages or maintenance issues immediately.

• Damages: Costs for any damages exceeding the bond will be billed to the guest.

8. Cleaning and Housekeeping

• Standard Cleaning: A cleaning fee is included in the booking as outlined in the individual listing description.

• Additional Cleaning: Excessive cleaning required beyond standard expectations may result in additional charges.

9. Liability and Insurance

• Agency Liability: Balmy Breaks Pty Ltd is not liable for any accidents, injuries, or illnesses that occur on the premises.

• Guest Belongings: The Agency is not responsible for the loss of personal belongings or valuables of the guest.

• Insurance: Guests are advised to carry travel insurance.

10. Termination of Booking

• Breach of Terms: The Agency reserves the right to terminate the booking without refund if guests violate these Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia.

12. Contact Information

• Email: info@balmybreaks.com.au

Privacy policy.

Balmy Breaks is committed to complying with the Privacy Act 1988 whereby privacy is maintained for personal information that is collected from individuals and businesses. By providing personal information to Balmy Breaks, you agree to be bound by this Privacy Policy and you consent to the processing of your personal information by us as described in the Privacy Policy.

This policy outlines the way Balmy Breaks Pty Ltd collect, hold, use and disclose personal information.

WHAT PERSONAL INFORMATION WE COLLECT & HOW AND WHY WE COLLECT IT?

Balmy Breaks Pty Ltd will, from time to time, receive and store personal information you enter onto our website or provided to us directly.

You may provide personal information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may also collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal property or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

Additionally, we may also collect any other information you provide while interacting with us.

How do we collect your personal information?

The main way we collect information is when you give it to us, for example, via our website sign-up, bookings, intake or other forms, via phone, email, when you submit comments or feedback or via social media.

We also use cookies on our website which may identify you and track your actions and the pages you visit. This helps make our website work more securely and efficiently, such as enhancing security on our contact form, and storing your information, so you don’t have to put it afresh when you visit us again.

At times personal information may also be gathered from third parties, such as Google Analytics or Facebook Pixel. These third parties may use cookies, web beacons and similar technology to collect or receive information about you from our website and elsewhere on the internet.

Why do we collect your personal information?

We need your personal information to:

  • initiate and proceed with guest bookings for all listed properties;

  • communicate with you in relation to your enquiry;

  • send you news if you have signed up (you can unsubscribe at any time);

  • conduct our business, and enable your use of our website, products and services; and

  • in some cases, to comply with our legal obligations, such as record keeping.

We also collect personal information to analyse and enhance our business operations and improve your experience with our business. This is used as statistical information to analyse the traffic to our website, and to customise the content and advertising we provide.

You can opt-out of the collection and use of this information by changing your privacy settings or opting out. To opt-out please email us at info@balmybreaks.com.au

WHEN DO WE DISCLOSE PERSONAL INFORMATION & HOW YOU CAN ACCESS IT?

When do we disclose your personal information?

We will take reasonable precautions to protect your personal information, including against loss, unauthorised access, disclosure, misuse or modification. It is kept securely and accessible only to authorised personnel. Information is kept in accordance with our legal record keeping obligations and then destroyed appropriately. We generally will not disclose your personal information unless:

  • you consent;

  • it is required or authorised by law; or

  • it is reasonably necessary for one of the purposes for which we collect it.

However, we do disclose your personal information where it is necessary to obtain third party services, such as analytics, data storage, payment service providers or marketing and advertising services. To protect your personal information, we endeavour to ensure that our third-party service providers also comply with the Australian Privacy Principles, but some third parties we use may collect, hold and process personal information overseas. You can opt-out of the collection and use of this information by changing your privacy settings or opting out.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

How is your information securely stored?

Balmy Breaks Pty Ltd is dedicated to ensuring that the information you provide to us is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Please also refer to Squarespace Privacy Policy for reference as our website provider.

How can you access or delete your information?

If you want access to your information to correct or have it deleted, please contact us info@balmybreaks.com.au. Except where we are permitted or required by law to withhold it, we will aim to assist you. If you consider that we have breached any privacy laws, please also make contact with us.

You can make a complaint with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au/privacy... or post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.

Please be aware that we may change this Privacy Policy in the future, at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website.